Applying Tom Gilbert’s performance improvement framework to the “compliance” issue

I participated today in a webinar  hosted by eHI. My slides arrived (ahem) too late to be broadcast, so I posted them online, with comments, on my site.

In case you don’t click through to the whole thing, here’s a quick excerpt:

Long ago in another career I learned about Thomas Gilbert (1927-1995), a real guru of performance improvement, and author of Human Competence: Engineering Worthy Performance. Long before the development of Lean, he methodically analyzed what we now call the root causes of failure, and published the matrix shown here.

Healthcare can learn a lot from this. It’s about solving the problem, not casting blame.

Here’s a great post about this matrix, courtesy of new Twitter friend Peter Eggenberger (LinkedIn) of Michigan’s REC.

 

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